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Terms and Conditions

1. Overview of the Terms and Conditions

This website is operated by Calibre Education Hub (ABN17 255 636 954). Throughout the site, the terms “we,” “us,” “our,” and “Calibre” refer to Calibre Education Hub. We provide this website, along with all information, tools, and services available here, on the condition that you accept the terms, conditions, policies, and notices set out below.

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By visiting our site and/or engaging with our services, you agree to these Terms and Conditions (“Terms of Service,” “Terms”). These Terms apply to all users of the site, including but not limited to browsers, students, parents/guardians, tutors, and contributors of content.

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Please read these Terms carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.

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We may update these Terms from time to time. Any new features or tools added to the site will also be subject to these Terms. The most current version will always be available on this page, and continued use of our site constitutes acceptance of any changes.

2. Billing and Pricing Options

Calibre Education Hub offers three tailored tutoring programs to meet different learning needs:

  • Standard Program – Core support to strengthen skills and build confidence.

  • Premium Program – Enhanced tutoring with additional resources and feedback.

  • Signature Program – Comprehensive, high-level support for students striving for top results.

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Each program is available through the following prepaid packages:

  • Monthly (4 sessions)

  • Term (10 sessions)

  • Semester (24 sessions)

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For essay feedback services, students can choose between:

  • Submit-as-you-go – Pay per essay at the selected rate.

  • 5-Essay Pack – Discounted rate for five essay submissions.

  • 10-Essay Pack – Further discounted rate for ten essay submissions.

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All services require successful payment before tutoring sessions or essay feedback begins.

3. 24/7 Academic Support

Students on eligible packages may access 24/7 academic support, which can include assistance with subject questions, essay feedback, and general academic advice.

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Important notes:

  • Responses will be provided within 24 hours.

  • Fair use applies. Excessive or unreasonable use may result in restricted access.

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Examples of reasonable use include:

  • Assistance with specific questions before an assessment.

  • One essay submission for feedback every 1–2 weeks.

  • Clarification of assessment requirements or planning advice.

4. Missed Sessions and Cancellations

To reschedule a lesson, please email calibreeducationhub@gmail.com at least 24 hours in advance.

  • If less than 24 hours’ notice is given, the session will be forfeited and cannot be refunded or rescheduled.

  • If more than 24 hours’ notice is given, the session may be rescheduled to a later date.

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This policy ensures fairness to our tutors and efficiency in scheduling.

5. Termination of Tutoring

Tutoring services may be ended at any time. However, if a prepaid plan is cancelled early, a cancellation fee equivalent to two tutoring weeks applies.

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If a student is unsatisfied with a tutor, we will arrange a replacement tutor at no extra cost, subject to availability.

6. Switching Billing or Program Options

Students may switch between the Standard, Premium, and Signature Programs at any time, subject to availability. Changes in programs or package type (Monthly, Term, or Semester) will take effect at the start of the next billing cycle.

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For essay feedback services, students may upgrade from a single submission to a 5-Essay Pack or 10-Essay Pack by paying the price difference. Downgrades or partial refunds are not available once a package has commenced.

All program and package changes must be requested via email to calibreeducationhub@gmail.com prior to the renewal of the next cycle.

7. User Comments, Feedback, and Submissions

If you submit creative ideas, suggestions, proposals, or feedback (collectively “comments”), you agree that we may edit, copy, publish, distribute, and otherwise use such comments without restriction.

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We are not obligated to:

  1. Keep comments confidential.

  2. Provide compensation.

  3. Respond to comments.

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You agree that your comments will not violate any rights of third parties, contain unlawful or offensive material, or include malware. You are solely responsible for the accuracy of your comments. We take no responsibility for comments posted by you or others.

8. Personal Information

The submission of personal information through our website is governed by our Privacy Policy.

9. Contact Us

For questions, complaints, or requests regarding the Terms and Conditions, please contact us at:

📧 Email: calibreeducationhub@gmail.com

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