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Privacy Policy

1. Overview of the Privacy Policy

Calibre Education Hub (ABN17 255 636 954) (“Calibre Education Hub”, “we”, “us”, or “our”) has established this Privacy Policy to explain how we collect, store, use, and disclose Personal Information. This policy also outlines the rights of individuals regarding the handling of their Personal Information and the ways in which such data may be accessed, corrected, or updated.

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On occasion, Calibre Education Hub may be affiliated with other companies or related entities. This Privacy Policy applies to the use of Personal Information by both us and these related entities. Such entities may have their own privacy policies which may differ from this one. In cases of inconsistency, the related entity’s policy will take precedence in respect of its actions. References in this Privacy Policy to “Calibre Education Hub”, “we”, “us” or “our” also include these related entities.

2. Personal Information

“Personal Information” refers to any information or opinion, whether true or not, recorded in any form, that identifies or could reasonably identify an individual.

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The type of Personal Information collected depends on our relationship with the individual, and may include but is not limited to:

  • Name

  • Date of birth

  • Contact details

  • Current address

  • Email address

  • Gender

  • Year level

  • Payment details

  • Working with Children Check (for tutors)

  • Australian Business Number (ABN)

  • Family relationships

We collect and maintain Personal Information about:

  • Students, prospective students, and their parents or guardians

  • Tutors

  • Suppliers and potential suppliers, and their representatives, directors, or proprietors

  • Contractors and subcontractors

  • Current and former employees, including job applicants

  • Any other individuals who come into contact with Calibre Education Hub.

3. How and when do we collect Personal Information?

We collect Personal Information to deliver, market, and improve our educational services. In some cases, the collection of certain information may be legally required.

Personal Information is typically collected directly from the individual during enquiries, enrolment, lesson delivery, or when obtaining goods and services from suppliers or contractors. Where direct collection is impractical or not reasonable, we may collect Personal Information from third parties or other sources, provided it is permitted by law.

If an individual chooses not to provide requested Personal Information, Calibre Education Hub may not be able to provide the requested services, resources, or maintain the relationship effectively.

4. Information gathered through our website

Personal Information collected through our website (including calibreeducationhub@gmail.com and its subdomains) may be gathered by us and authorised third-party service providers.

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We may use a variety of technologies to monitor user activity, such as:

  • Google Analytics, which uses cookies to analyse website usage. Users can opt out of this by installing the Google Analytics opt-out browser add-on.

  • Cookies, which track browser type, identity, and usage patterns. Users can manage cookie preferences through their browser, but disabling cookies may limit website functionality.

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Our website may also contain links to third-party platforms (such as social media). These third parties may collect information through interactions, even without direct engagement. Calibre Education Hub is not responsible for the privacy practices of these third-party platforms, and users are encouraged to review their policies.

5. How do we use your Personal Information

We use Personal Information to conduct business operations effectively, including:

  • Matching students with suitable tutors

  • Developing and delivering personalised learning programs

  • Providing academic feedback and monitoring progress

  • Processing payments and issuing invoices

  • Communicating lesson details, updates, and resources

  • Customising website experiences and resources

  • Conducting research to improve our services

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We may also aggregate Personal Information for statistical analysis, reporting, and product development. Aggregated or de-identified data may be included in databases or reports without identifying individuals.

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By using our services, you consent to the collection and use of Personal Information as described in this Privacy Policy, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

6. Access and Updates to Your Personal Information

Individuals may request to access, correct, or update their Personal Information held by Calibre Education Hub. Requests can include:

  • Updating or correcting Personal Information

  • Modifying communication preferences

  • Requesting deletion of Personal Information (subject to legal and contractual requirements)

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For security, Calibre Education Hub may take reasonable steps to verify identity before granting access or making corrections. While complete deletion of all records from backup systems may not be technically feasible, Personal Information in active databases will be updated or deleted as soon as reasonably possible.

7. Updating this Privacy Policy

Calibre Education Hub reserves the right to update or revise this Privacy Policy at any time in response to changes in law, practices, or technology. The most current version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

8. How to Contact Us

For questions, complaints, or requests regarding this Privacy Policy or the handling of Personal Information, please contact us at:

📧 Email: calibreeducationhub@gmail.com

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We are committed to addressing enquiries promptly and in accordance with applicable privacy laws.

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